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FAQs

1. What is 'My Account'?
'My Account' is a section created on our website, once you sign up with us. It helps you view and manage your transactions and orders anytime on our website. It allows you to:
· Manage/edit all your personal data like address, phone number, email id
· Change your password
· Track the status of your orders
· Review past purchases
· Access your wishlist
· Save your billing address for faster shopping

Effortlessly! The moment you sign up on our website your Address Home account is automatically created.

It's not mandatory to have an account to shop on addresshome.com, you can "Checkout as Guest" , however by signing up you can enjoy the following benefits:
· Track your orders
· Review past purchases
· Request your return or exchange
· Access the wishlist


The moment you sign in, click on 'My Account'. Click on 'Profile', then click on the 'Edit' button. It helps you change your information and then save it.


Absolutely. There is no cost associated with setting up an account.

Click on 'Sign In' (on the top right corner of every page). It will open a pop-up box where you can fill the information, locate a link 'Forgot your password'. By clicking on this link you will be asked for your registered email address on which you will be sent the new password link
1. How do I check the status of my order?
To check the status of your order, please 'Sign in' and click on 'My Account'. Once in My Account, locate and click 'Order History'. This is the section which contains information about all the orders you have placed with addresshome.com. Select the order you wish to track, And finally click on 'Tracking Code', this link will take you to our courier partner's website wherein you can see the delivery status of your order.

2. How do I know when my order has been confirmed?
You will receive an email notifying you when your order has been confirmed. You can also go to 'My Account' section and click on 'Order History' to check the status of your order.

3. How do I track my package?
You can track your order by signing into 'My Account'. Click on 'Order History', select the order you wish to track, and finally click on 'Tracking Code'. You will also receive an email notification when your order is dispatched from our warehouse.

4. What do I do if an item is missing from my shipment?
If upon opening your order packet, you discover that an item is missing, please contact our Customer Service at 08287263306 (Monday - Saturday 10 AM to 7 PM) or mail us at we@addresshome.com.

5. What do I do if my tracking number shows an incorrect delivery location?
Please contact our Customer Service at 08287263306 for assistance (Monday - Saturday 10 AM to 7 PM) or mail us at we@addresshome.com.

6. What do I do if my tracking number does not work?
Please contact our Customer Service at 08287263306 for assistance (Monday - Saturday 10 AM to 7 PM) or mail us at we@addresshome.com. we@addresshome.com.

7. How and when can I cancel my order?
You can cancel an order only within 24 hrs of placing the order. For further details read our Cancellation Policy.

8. If I get a defective/damaged product, will addresshome.com replace it?
Any defective product will be eligible for a return. The moment you receive the order, please inform our Customer Service at 08287263306 (Monday - Saturday 10 AM to 7 PM) or mail us at we@addresshome.com. For further details click on the Returns section on this page or go to our Return Policy.

9. Can I order by Phone?
Yes you can, only for orders with Cash Before Delivery. Contact our Customer Service at 08287263306 (Monday - Saturday 10 AM to 7 PM)
1. How can I make payments for an addresshome.com purchase?
addresshome.com offers multiple ways to make payments for your order. We accept all major Credit/Debit Cards and Net Banking transactions. All your Debit/Credit information remains confidential. We also offer Cash Before Delivery as a special service to our valued guests.

2. What is Cash before Delivery?
We also offer Cash Before Delivery as a special service to our valued guests. CBD or Cash before Delivery is an alternate method of payment that we extend to our valued guests, other than any online payments. In the CBD payment method or CBD service our representative will come and collect the Cash from your home/office on our behalf. We will dispatch the order, once we receive the payment. This way you can pay from the comfort of your home/office. This facility is only available for DELHI/NCR region.

4. Are there any hidden charges when I make a purchase on addresshome.com?
There are no hidden charges when you make a purchase on addresshome.com. The charges you see on the checkout page, before you make payment, are the final prices for your order.

5. Is it safe to use my Credit card Details?
Absolutely. Your personal information and security is important to us. We use CCAvenue, a secure online payment gateway and all orders are processed through this system. We strive to ensure that every credit card transaction occurs within a secure environment. addresshome.com payment system has a 256-bit SSL security encryption certification awarded by VeriSign. You can see the transaction is secure if a key lock is visible on your web browser.

6. My credit card details are not being accepted. What's wrong?
Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please do not hesitate to call our Customer Service at 08287263306 for assistance (Monday - Saturday 10 AM to 7 PM).

7. My computer froze while processing payment. How will I know that my payment went through successfully?
All successful transactions are notified through a confirmation email. If you have not received confirmation via email, please try placing your order again. Alternatively, please do not hesitate to call our Customer Service at 08287263306 for assistance (Monday - Saturday 10 AM to 7 PM). Equally all unsuccessful transactions also receive an email.
1. What are the shipping charges on addresshome.com products?
As a special privilege to our valued guests, addresshome.com provides free shipping on all orders of Rs. 10000/- and above. orders below Rs. 10000/- (for normal delivery) Rs 350 will be charged. For Express delivery Rs. 600/- will be charged for every single order irrespective of order value in a single mode of transport.

2. What are the shipping methods available?
Addresshome.com offers two methods of shipping. Normal Delivery by surface transport which takes up to 7-10 business days and Express Delivery by air transport which takes up to 5-7 business days to deliver.

3. How long will it take to receive the ordered products?
For most of our products the following shipping times apply:
Normal Delivery: For all prepaid orders made through an online payment method, you will receive your order packet within 7 - 10 business days from the date of order confirmation, depending on the location of the delivery. These products will be shipped by surface courier.
Express Delivery: For all prepaid orders made through an online payment method, you will receive your order packet within 5 -7 business days from the date of order confirmation, depending on the location of the delivery. These products will be shipped via air transport.
However for all orders made through the CBD service, the above shipping timelines will apply only once the payment is received from customer's end.

4. How will the products be packaged?
All items are carefully packaged at our warehouse to avoid any form of damage. We ensure the fragile items are packed safely with high quality bubble sheets and air cushions to secure the package. Our products are wrapped and sealed with a tamper and weather proof packaging to ensure that you receive your order in safe and secure condition.

5. What if the packaging of the product is damaged upon delivery?
If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Service at 08287263306 (Monday - Saturday 10 AM to 7 PM). We will offer a replacement, depending on your preference and product availability.

6. Will I have to sign for my delivery?
Yes, you will be asked to sign a delivery form, in which you confirm that the package is delivered in the correct condition (without obvious tamper or damage on the outer package).

7. What if I am not home when my package arrives?
Our Shipping Partner will call you prior to the delivery, confirming your availability. However for any reason if you are still not available at your home, then our shipping partner will leave a 'Miss You Card' at your address notifying you of an alternative delivery date. You need to confirm the same by calling our shipping partner back on the number given in the 'Miss You Card' and they will contact you again before coming for delivery. Our Shipping partner will try 3 delivery attempts before sending the order packet back to us. All Non-Delivered Returns will be treated as cancelled products, and the amount will be refunded in form of Store Credits to your addresshome.com account.

8. My items haven't arrived yet. What can I do?
You can track your order by signing in to 'My Account'. Once on the page, click on to 'Order History', then by clicking on 'Tracking Code', you can get the complete transit detail of your order. For further assistance, please contact our Customer Service at 08287263306 (Monday - Saturday 10 AM to 7 PM) or mail us at we@addresshome.com.

9. How will I contact addresshome.com for any query regarding shipping?
You can reach our Customer Service at 08287263306 from 10 Am to 7 PM – Monday to Saturday or alternatively email us at we@addresshome.com.

10. Do you ship outside India?
At the moment, we are shipping only in India. But we accept all International Credit Cards to ship anywhere in India. Also, we are working towards getting you a world-wide shipping in the near future.
1. What do I do if I have received a wrong item?
Please contact our Customer Service at 08287263306 (Monday - Saturday 10 AM to 7 PM) or mail us at we@addresshome.com, if you have received a wrong or a damaged product to initiate the return process. You can also submit your Return Request by signing into 'My Account' and filling the 'Submit a Support Request' form. You will receive a Request ID, which you can refer to our customer service executive, during any follow up calls.
You will be asked to mail a picture of the received product for initiating the return process. Please note that the return/exchange will be done as per the availability of the product.

2. How do I return an item?
A product is only eligible for return if you have received a wrong or a damaged product. To ensure that we are able to process your returns accurately and promptly, please read through the following steps, along with this please ensure the guidelines mentioned below them are followed.
STEPS:
1. Call our Customer Service to raise a Return Request. You may also choose to mail or submit a support request. (Read the last section of this answer for further details.)
2. Mail a picture of the received product clearly depicting the issue (in case of damage/defect) along with your order details.
3. addresshome.com will arrange a reverse pick-up, once the merchandise is back at our warehouse, checked and approved by our Quality Assurance team. The refund process gets initiated.
For further details you can read our Return Policy.
GUIDELINES:
- Product must be returned with the original packaging intact, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc.
- Product should be unused and in the original condition.
- Product can be returned for a store credit or a refund, processed within 7 days of receiving the merchandise in our warehouse.
- addresshome.com reserves the right to do a thorough quality check of the product before issuing a refund.
You may contact our Customer Service at 08287263306 (Monday - Saturday 10 AM to 7 PM) or mail us at we@addresshome.com, to initiate the return process. You can also submit your Return Request by signing into 'My Account' and filling the 'Submit a Support Request' form. You will receive a Request ID, which you can refer to our customer service executive, during any follow up calls.
Please For any further details, kindly read our Return Policy.

3. How will I be refunded?
Store Credits are the fastest way of refund, they are a form of money with no expiry date and no limitations on their usage and they are usually processed within 24 hours.
All other refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card.
Refunds for CBD payments will be issued either through an account payee cheque in the customer's name (as given in 'billing name' at time of purchase), or store credits.

4. What are Store Credits?
Store credits are easy ready money. A form of addresshome.com currency, they are securely stored in your account. They never expire and can be used for any future purchases without any restrictions. They appear as a payment method during the checkout, with an option of using any particular amount that you wish to.

5. How long does it take to receive a refund?
All refunds will be processed after receiving the merchandise back at our warehouse, and after an approval of our Quality Assurance team.
Store Credits: The fastest way of refund, they are processed within 24 hours.
Credit / Debit Cards: Refund is processed within 7 working days, this shows in your next billing.
Net-banking: The Refund amount is credited to your account within 5 days from the date of approval of the refund.
Cash Before Delivery: Refunds are made through Store Credits or a cheque will be couriered to you within 15 days from the date of approval of the refund, at the billing address provided in your account.

6. Will I have to pay for shipping the product back to you?
No there will be no shipping charges. To make our returns process hassle-free for you, we arrange a reverse pick-up for every product which is wrong-fully delivered or is found defective/damaged by you. All you need to do is inform our Customer Service at 08287263306 (Monday - Saturday 10 AM to 7 PM) or mail us at we@addresshome.com.For any further details please go through our Return Policy.
1. What is a wishlist?
The wishlist keeps track of products you love and want. To start your wishlist, you will first need to be registered with addresshome.com. While you are browsing through the website, you can bookmark your favourite products by going into their details page and clicking the wishlist checkbox. You can sign in to your account any time later, go to 'Wishlist' and can directly place an order from there.

2. Can I place an item on hold for purchase at a later date?
We do provide you with the opportunity to create your own wishlist where you can select product(s) for further purchase. But this does not hold the product for a later date. It gives you easy access to buy that product only if the quantity is still available.

3. When can I expect new product(s) to be listed on your website?
We are constantly updating our product range so we invite you to visit our website frequently. We will also keep you posted on all the happenings via our newsletters. To receive our newsletters you have to either sign up or subscribe by filling your email in the box located at the bottom right corner of each page.

4. How do I find if a product is available in stock?
Availability of each product is mentioned on the product page. If it is not available, it will show 'Sold Out'.

5. How can I provide feedback about a product?
We look forward to hearing feedback about our website and our product(s). You can click on the feedback button on the left side of any page, which opens up a quick form for you to fill. You can find section specifically designed for reviews on each product page. Additionally, please feel free to send us feedback at
we@addresshome.com or call us at 08287263306 from 10 Am to 7 PM – Monday to Saturday.

Note: Actual products may differ slightly in appearance to images shown due to varying screen resolutions and lighting effects during photography.

6. Do you have any store locations?
Yes we have a pan-India presence. Mentioned below are the addresses of our different store location.


(1) Address Home, Raghuvanshi Mills
Block No : 14 ,Raghuvanshi Mills Compound,
Senapati Bapat Marg , Lower Parel ,
Mumbai .4000 13.
Telephone No : (91) 022 40040474 /75.


(2) Address Home, Laxmi mills
Unit No.6&7,Laxmi Industrial Estate,
NEW Link Road ,Andheri West,Mumbai-400053,
Telephone No - 022- 42649834


(3) Address Home, Hyderabad
578 - A, Road Number 7,
Banjara Hills,
Hyderabad - 500034
Telephone No - 40 40068516


(4) adress Home, Gk1
N-3, Greater kailash part - 1
New Delhi - 110048
Telephone No - 011-41719292


(5) Address Home, Pacific Mall
LGF-08, Lower Ground Floor
Pacific Mall,Subhash Nagar, Khayala
New Delhi - 110018
Telephone No - 011 25980311


(6) Address Home, Hauzkhas
H-2, Hauz Khas Village
New Delhi - 110016
Telephone No – 011 46054885


(7) Address Home, Chennai
SPACEWISE, No 9,
Nungambakkam High Road,
Opposite Isphani Center,
Chennai, 600034,
Phone : 044 – 42318734


(8) Address Home, Nagpur
Saraf chambers ,
1st floor , mount road ,
Sadar , Nagpur - 440001.
Phone: 0712- 2522606

7. Where is Address Home Head Office located?
Our address is:
Head Office –
Address Home Retail Pvt Ltd.
P-65, South Extension, Part – 2,
New Delhi - 110049

1. How do I know if Address Home is a safe online shop?
We are highly committed to provide you with a safe transaction, to value your privacy and offer you a secure experience. Your personal information and security is important to us. We use CCAvenue, a secure online payment gateway and all orders are processed through this system. To learn more about how we keep your details safe, please see our Privacy Policy.

2. Will my information be sold to third parties?
Absolutely Not ! Your information will not be sold or passed on to third parties. Your privacy is important to us. Read more about how we protect your privacy under 'Privacy Policy'.

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